CCM: Concierge Claims Management
Concierge Claims Management offers a tailored approach to the handling of your motor claim when you have been involved in a non-fault collision.
Here at CCM, we understand the stress which a motor collision can cause, and the time spent in dealing with a claim. Our services provide peace of mind to you, taking the problem away whilst keeping you updated throughout the whole process of your claim. We manage the claim from start to finish on your behalf whilst working alongside Car Cosmetics to ensure the highest level of satisfaction is achieved.
Whatever your individual requirements are, Concierge Claims Management will be on hand to assist and guide you throughout the journey. The style of service we provide enables you to continue with your day to day business, without the concern of dealing with other parties/insurers in trying to reach the best outcome. Leave this to the experts and rest assured your dedicated concierge claims manager will take care of the whole process on your behalf.
CCM: Our Services
The services we provide range from;
- generic claims advice,
- full liability assistance,
- claiming via a third party or international third party.
- We can also provide full assistance with pursuing a claim via the Motor Insurers Bureau (MIB) when hit by an uninsured driver.
- Provide a replacement vehicle of equivalent stature whilst vehicle is off the road.
Whatever the concern, we will look to assist you where required.
CCM: Replacement Vehicle
We understand the importance to many customers in having access to a vehicle of equivalent stature whilst their vehicle is off the road through no fault of their own. We can provide a like for like replacement vehicle for the duration upon request. CCM have access to a wide range of vehicles including prestige, sports, electric, standard, automatic vehicles and PCO licenced chauffeuring vehicles which can be delivered to the client at their preferred time and location.
For clients whose vehicle is no longer fit for purpose following the collision, we can supply a replacement vehicle as a matter of urgency to ensure they can continue their day to day business with minimal impact.
If the client is claiming via their own insurance policy in the case of a fault claim, CCM can look to provide a replacement vehicle utilising any available policy funding for hire whilst their vehicle is off the road.
Our goal is to provide the customer with a seamless claim solution which eliminates them from incurring excessive repair and replacement vehicle charges. By allowing ourselves to deal with it all will remove any need for solicitors and our Clients can rest assured that there is no charge for our Claims Assistance services.
CCM: Vehicle Repair
Included in our Claims Assistance Services, CCM will arrange the repairs to the your vehicle with Car Cosmetics. We will request for the respective insurer to authorise the repairs directly with the garage, eliminating the need to involve solicitors. In the case of a non-fault claim, rest assured your policy excess and no claims bonus will be protected as the claim is processed via the third parties insurance.
Most customers aren’t aware of their legal entitlement for choosing their own repairer, but it is inevitable that customers want to understand and trust the reputation of the people repairing their vehicle. This relates also to the legal entitlement of an equivalent replacement vehicle when not at fault for an accident, so the customer is reinstated to their pre-accident position and the impact of the accident has a minimal effect. Knowing their rights as a policy holder is an important factor to consider when involved in an accident and CCM are on hand to provide free advice and guidance where required.