A motor collision can be stressful, but Concierge Claims is here to help you manage your accident with ease. Specializing in non-fault accidents, we provide a tailored, client-focused service to minimize disruption and restore your peace of mind. Unlike impersonal call centres, we prioritize your individual needs, offering proactive updates via your preferred method—WhatsApp, email, or phone. As ABI/GTA subscribers, we partner with Car Cosmetics to deliver exceptional results, from replacement vehicles to seamless repairs.
Why Choose Concierge Claims?
- Personalized Support: No repeating your story to multiple handlers. We assign dedicated assistance to guide you from start to finish.
- No Call Centre Hassles: Enjoy proactive communication through your chosen channel, with no long wait times.
- Comprehensive Solutions: From like-for-like replacement vehicles to expert repair coordination, we handle it all.
- Protect Your Policy: In non-fault accidents, we ensure your no-claims bonus and policy excess are safeguarded.
Our Non-Fault Accident Services
At Concierge Claims, we make managing your accident straightforward with the following services:
- Like-for-Like Replacement Vehicles When your vehicle is off the road, we provide a replacement that matches your needs—whether it’s a Prestige, Sports, Electric, or PCO-licensed chauffeur vehicle. Delivered to your preferred location and time, our hire vehicles ensure minimal disruption. For total loss cases, we prioritize urgent delivery to keep you moving. If claiming through your own insurance after an at-fault collision, we can utilize available policy funding for a hire vehicle.
- Full Liability Assistance We guide you through the claims process, handling all communication with insurers. If you’ve been hit by an uninsured driver, we assist via the Motor Insurers Bureau (MIB) to secure your entitlements.
- Seamless Vehicle Repairs We coordinate with Car Cosmetics to have repairs authorized directly by the third-party insurer, eliminating the need for solicitors. In non-fault accidents, this protects your policy excess and no-claims bonus. You also have the legal right to choose your preferred repair garage, ensuring trust in the process.
Your Legal Rights Matter
Many customers are unaware of their entitlements after a non-fault accident. At Concierge Claims, we ensure you know your rights, including:
- Access to an equivalent replacement vehicle to maintain your pre-accident lifestyle.
- The ability to choose a trusted repair garage for your vehicle.
These rights help you manage your accident with ease, minimizing the impact on your daily life.
Why CCM Stands Out
- Wide Vehicle Range: From luxury Prestige cars to eco-friendly Electric models, we provide vehicles tailored to your lifestyle.
- Proactive Updates: Stay informed without the frustration of call centre delays.
- Expert Partnerships: Our collaboration with Car Cosmetics guarantees high-quality repairs and customer satisfaction.
- Urgent Solutions: For total loss or urgent cases, we act quickly to keep you on the road.
Take Control Today
Let Concierge Claims help you manage your accident with ease. Whether you need a replacement vehicle, repair coordination, or liability assistance, we’re here to support you every step of the way. Contact us today via Contact us via form or your preferred method to start your stress-free claims journey.
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